Overview of the CLI/Debug menu - IMG

The Debug Menu on the IMG allows a user to be able to collect High Level system and board information through use of the telnet utility. Dialogic Technical Support personnel may often ask a customer to telnet into this utility and extract basic information on the users system as a first step in the troubleshooting process. The process for accessing the Debug window is described belo, as is a high level explanation of its capabilities.

 

Accessing the CLI/Debug menu

  1. To be able to access the IMG Debug menu, a user will need to telnet into the IMG through the use of a telnet utility. Open a terminal in the GCEMS Server and telnet to the IMG. See Below

    [dialogic_user@img-user]$ telnet <ip address of IMG>
     

  2. The IMG will ask for username and password. Enter accordingly

    username: excel
    Password: excel2004
     

  3. Once logged in, you will see the following login screen.

username: excel

ePassword:

 *** NOT Clearing GEL Print Buffer ***

>

***Dialogic Corporation IMG Information***

===> IMG IP Addr           : 10.129.10.56

===> IMG MAC Addr        : 00201C0404C1

===> IMG Name              : Hyannis

===> IMG ID                   : 0

===> IMG FileSvr IP Addr  : 10.129.10.55

 

===> Press 'h' for diag menu option

 

  1. Press the h key for help and the help screen will display.

    >h

    Help Menu for IMG

* Show All
1 Show System Info
2

Show Facility Info

3

Show Timing Info

4

Show Ethernet Info

b

Show Card Status info

B

Show Board info

d

Enter Advanced Debug Menu

f

Fault Log Info

g

Dump GEL Buffer

h

Help


 

  1. At this point a user can select any of the above menu items. Each item will output information about the IMG system. Below are short descriptions explaining each item

The Show System Info menu item will display system information such as the following:

Product Information --> Chassis ID, Product ID

Node Information --> Node Name, Node ID

Host Information --> Host IP Address, Hostname (dhcp server information)

Software and Firmware Revision Level --> Software and Firmware versions loaded on IMG

Motherboard and I/O Info --> Motherboard and I/O Revision Level and Serial numbers

Date and Time Info --> Date and Time loaded in IMG.

 

The Show Timing Info will display what timing sources are enabled and whether or not they are being used as a timing source.

 

 

1: --> IP Address of the Port

SN: --> Subnet Mask of the Port

GW: --> IP Address of the Gateway port is configured for

CPU: --> MAC Address configured on each individual port.

 

 

 

The IMG is divided into different functions or processes (SS7, ISDN, Signaling and Bearer Spans, etc.). Each of these functions has a virtual slot number and a tag value. If any changes have been made to the configuration of any of these functions, then the tag value will change from 1 to 0. If any of these functions have a tag value of 0 and the IMG is reset into production mode, then the affected function(s) will get re-configured. If the tag value is 1, then the function will not get re-configured.

 

The Advanced Debug Menu is password protected and is for Dialogic Technical Support Personnel to be able to troubleshoot issues with the IMG. Do not enter this menu unless instructed by Dialogic Technical Support Personnel to do so.

 

Pressing the " f " key will cause the IMG to display any faults that have occurred. If a fault is displayed, the IMG will ask whether to upload the fault. If the user selects y, then the IMG will ask to upload by A=ftp or B=Serial. Once this selection is made then all fault log files (.flt) will be uploaded to /home/excelsw/ftpBuilds folder. See screen capture below

 

> f

fault: #0083a558 @0083a568[b030] 608:$DSIExc (line = data addr) FRI JAN 02 00:00:01 1970

-- DONE (1 Faults) --

Upload fault info?(y/n): y

20:56:55.378 ALOG(SYS) Exited Advanced Debug Menu

20:56:58.138 ALOG(SYS) Exited Advanced Debug Menu

20:56:58.138 ALOG(SYS) Uploading Fault Diagnostics to 00902558_19700102000001.flt

20:56:58.138 ALOG(SYS) FTP: started xfer 00902558_19700102000001.flt to 10.129.39.55

20:56:58.268 ALOG(SYS) FTP: transferred 00902558_19700102000001.flt to 10.129.39.55

 

 

By pressing the " g " key, the IMG will display the GEL (Generic Event Logger) messages. By default, WARNINGS and FATAL events are logged for some specific areas. It is up to Dialogic Technical Support Personnel to go into the advanced debug menu and enable the areas they feel need to be logged and/or printed.