Collect Log File Button

Support personnel often need to collect log files from the IMG in order to troubleshoot a problem or issue that may have occurred. Within ClientView an object named "Support" can be created under the Dialogic IMG EMS object. Once the Support object is created then the ability to collect the log files is made very simple. When utilizing the Support object to collect the log files, all the log files created by the EMS will be compressed into one file and stored in the /opt/dialogic/common/zipfiles directory where it can be transferred or retrieved by a customer support personnel.

 

Accessing this Pane:

Dialogic IMG EMS -> Support 

 

Maximum Support Objects:

1 object per IMG EMS

 

Related Topics:

Log Files

Call Statistics

Call Tracing

 

 

ClientView Pane:

 

sc_support_object_pane.png

 

Field Descriptions:

FileName:

The Filename field by default is named whatever the configuration is named. The filename can be changed by clicking in the File Name field under User Specified and enter a different name or naming convention.

 

Directories to Collect:

This field allows the user to select from which directories the files will be collected from. When clicking in the User Specified box of the "Directories to collect" field a "Select Multiple Items" box will appear like below. From there the user can select which directories will be archived by holding the Ctrl button on keyboard and selecting the directories to collect. See Below.

 

sc_direct_to_collect_logfiles.png

 

Procedure:

 

 

sc_directocollectresults.png

 

<FileName>_2007.10.29.13.29.31_DST.tar.out

<FileName>_2007.10.29.13.29.31_DST.tar.Z