The IMG can be configured to play a list of pre-recorded treatments (announcements) to a channel group. Some of the scenarios include:
The procedure is one example on how to configure the IMG 1010 to play an announcement because a span or channel has been taken Out Of Service for maintenance. (Error Detection).
The announcements that are being played are not stored on the IMG. The announcements etc are stored on the GCEMS server. The IMG gets the announcements from the GCEMS server through NFS. The IMG downloads the vif.csv file from the GCEMS server. Once the vif file has been downloaded, the IMG can grab any treatment from the GCEMS server at any time. The vif.csv file is stored in the following location:
/opt/dialogic/common/treatment/datafiles (Software Version 10.5.1 and above)
Below is a table of the vif file:
File: |
Description |
000000.vox |
Zero |
000001.vox |
One |
000002.vox |
Two |
000003.vox |
Three |
000004.vox |
Four |
000005.vox |
Five |
000006.vox |
Six |
000007.vox |
Seven |
000008.vox |
Eight |
000009.vox |
Nine |
000100.vox |
We're sorry your call could not be completed as dialed |
000101.vox |
We're sorry the number you have dialed |
000102.vox |
is no longer in service |
000103.vox |
We're sorry all circuits are busy now |
000104.vox |
We're sorry you must dial a 1 before calling numbers outside your calling area |
000105.vox |
We're sorry it's not necessary to dial a 1 or 0 when calling this number |
000106.vox |
We're sorry it's not necessary to dial a 1 or 0 when calling numbers within your calling area |
000107.vox |
We're sorry your call did not go through |
000108.vox |
Please check the number and dial again |
000109.vox |
If you need assistance please hang up and dial the operator |
000110.vox |
If you need assistance |
000111.vox |
Please hang up and dial the operator |
000112.vox |
Please hang up and try your call again |
000113.vox |
Please hang up and try again later |
Also located in this folder is the img_vocab.dat file. The Vocabulary Index File contains a list of all the vox files needed along with the physical location of each of the vox files and their ID's. This file needs to be imported into the IMG so the IMG can find the correct file and link it to the File ID. When adding a custom announcement the file will need to be either added to the img_vocab.dat file or a new .dat file will need to be created.
Follow procedures below to play a treatment for four different scenarios:
The Error Detection example below uses the following diagram. Basically the call flow is an all IP scenario where an application named SJPhone is loaded on a PC running Windows® XP. SJPhone is making an IP call through the IMG to an IP phone connected to the local network. Follow the steps below to configure the IMG to play a treatment, click on each of the links and follow the procedures within.
"All circuits are busy, please hang up and try again later" would be played if switch is overloaded with calls.