Using WebHelp

Accessing the Help

The online WebHelp is an HTML based web application that can be accessed from any PC as long as web access is allowed. There are a few ways to access the online HTML help pages. See below for explanations of both.

  1. The WebHelp can be accessed at http://www.dialogic.com. To be able to access the online WebHelp you must have purchased a service contract and a Username and password must be acquired. Once Username and password is acquired you will be able to access the online WebHelp.

  2. The WebHelp can also be accessed from the Help menu through ClientView. From the Help menu select "Open Help" and the help menu will open. See screen capture below.

    sc_cv_webhelp_menubar.png
     

Possible Error when opening WebHelp in Internet Explorer:

When opening WebHelp using Internet Explorer® an error like the screen capture below may appear. The security set up on PC accessing the WebHelp may not initially allow the WebHelp application to open. To allow access, right click and select Allow Blocked Content. See screen capture below.

 

sc_allowblockedcontent.png

 

Finding Information:

  1. On the top left of the WebHelp that opens up are three tabs. They are Contents, Index, and Search. The table below explains how each tab can be used to access specific information.

Click:

To:

Contents

This tab will display a Table of Contents view. Click each book and it will open displaying multiple topics. Select a topic and its contents will display in the right hand pane. Each topic opened will display an explanation on the subject and also incorporates multiple links that when selected will display other pages that have similar information.

Index

Search for specific words or phrases or select from a list of index keywords. Click the keyword to display the corresponding topic in the right pane.

Glossary

Part of the Index Tab. This is a list of words or short phrases. When you select a word or short phrase from the list, its corresponding topic is displayed in right hand pane.

Search

Locate words or phrases within the content of your topics. Type the word or phrase in the text field, press ENTER, and select the topic you want from the list of topics then press Ctrl+F or use the menu: Edit -> Find to locate the term.


 

Printing Help Topics

While using the IMG online Help, you can print topics and information right from the browser window.

  1. Click in the topic area of your screen and select the menu File -> Print. Or, right-click in the topic area and select Print. The Print dialog opens.

  2. Click Print. The topic is printed to the specified printer.

 

To print all or parts of the entire WebHelp, use the Printer Friendly Help available on the Technical Publications CD or at the Customer Support web site.

 

Emailing Topics:

The WebHelp also has the ability to email links of the topic which is being viewed. To email a link of the topic simply click on 'Send Link' icon located at the bottom of the topic. By clicking on this ICON, an email application such as Microsoft Outlook will open displaying the link to the topic. Fill in the "To" field and send the link. The Dialogic Support team will often use this to send customers a link to specific topics in the online WebHelp while assisting customers during configuration of the product.