The IMG 1004 can get its software load in one of a three different ways.
Software is loaded through use of an FTP server. The Linux Server that is setup for use with GCEMS can also be setup to use as an FTP server. See the procedure in this topic below.
Software is loaded through use of an SD Card, which can be inserted
into the front panel of the IMG 1004
IMG 1004 - Downloading System
Software from an SD Card
A combination of using the SD Card and FTP Server. The SD Card
is used to assign IP and FTP addresses and the FTP server holds the
files needed for the download.
IMG 1004 - Downloading
System Software Using a Boot File on an SD Card
For a list of items required click on the link: Items Required for Installation.
For a detailed explanation on minimum requirements click on link: GCS 3010 Server Configuration Details
This section documents the installation of software on your GCEMS server if it is not factory installed. If you purchased your server through Dialogic or IMG 1004 supplier the software is already installed unless specifically ordered without software. If software is installed proceed to Setting Up the GateControl EMS Server.
If you purchased your server from Dialogic without software installed, or purchased from a 3rd party, you must install software.
For a list of items required click on the link: IMG 1004 - Items Required for Installation.
For a detailed explanation on minimum requirements click on link: Dell Server Configuration Details.
Verify you have unpacked, mounted, and connected power to the GCEMS server (Linux Server) and IMG 1004. See the manufacturer's instructions for installation procedures.
Verify that you have acquired IP Addresses for the IMG 1004 and the GCEMS server.
Verify that you have the correct MAC address from the IMG 1004. The MAC address is displayed on a label located on the rear of IMG 1004 chassis.
Verify the latest IMG 1004 system software file has been acquired. This file is on the software discs supplied or can be downloaded after logging in to the Dialogic Technical Support website. http://www.dialogic.com/support and selecting Software Downloads BBS. (You must have login access to both the support site and the BBS site in order to be able to download software)
Verify the latest GCEMS software files (IMG_10.x.xxx and IMGUserInterface_10.5.x.xxx) have been acquired. The files are located on the software discs supplied or can be downloaded after logging in to the Dialogic Technical Support Website. http://www.dialogic.com/support and selecting Software Downloads
The services such as DHCP and SNTP can either be run on the Linux Server that the GCEMS is loaded on or can be set up to run on a separate machine. For ease of configuration, Dialogic the services should run from the same machine. The services below are installed on the GCEMS server when Linux Red Hat Enterprise is installed. These services can be used to work with the IMG 1004
DHCP (Dynamic Host Configuration Protocol) - Required to perform BootP function for the IMG 1004. The BootP server and the IMG 1004's must be on the same subnet.
FTP Server (Daemon) - Required to download the system software to the IMG 1004.
SNTP (Simple Network Time Protocol) Server - Required to synchronize the time on the IMG 1004. Must co-locate with the FTP server.
NFS (Network File System) - Used to download packaged treatments to the IMG 1004.
VNC - Used for remote monitoring and configuration. Installing the VNC application is beneficial because Dialogic Technical Support Personnel will use this application to diagnose any issues that may arise.
Note: If you purchased your server through Dialogic or IMG 1004 supplier the software should already be installed along with all services. If this is the case then setting IP addresses and retrieving the latest version of software is needed and most steps below can be avoided. If software is already installed proceed to IMG 1004-Downloading System Software. If GCEMS server was purchased without software or the customer will provide its own server then follow instructions below.
If not already configured when Linux Red Hat Enterprise OS was installed then a Linux user must be configured. This user will be given the name excelsw and is the user configured to run the GCEMS software etc. See the Configuring the Linux User (excelsw) to configure the excelsw user.
Once the Linux user is created the next step is to install the GCEMS software onto the GCEMS server. See Installing GCEMS Software for information on accomplishing this.
After the GCEMS software is installed then the GCEMS software must be configured and the nfs, dhcpd, vsftpd, and ntp services need to be configured and started. See IMG 1004-Configure GCEMS and Start Linux Services link for more information on how to accomplish this.
The software is loaded, the GCEMS is configured and the Linux Services are configured and running. The next step is to download the system software from the GCEMS server to the IMG 1004. See IMG 1004-Downloading System Software
Once software is downloaded and GCEMS software has been installed the GCEMS will need to be started. See Starting GateControl EMS topic on how to start the GCEMS application.
Once GCEMS is started the ClientView will need to be started. See Starting ClientView on how to start the ClientView application.
Once ClientView is started and you can configure the IMG 1004 the next step is to configure the GCEMS so that you can get remote access. See Configuring Remote Desktop for information on configuring and running RealVNC remote access.