See Adding Custom Announcements
Right-click Routing
Configuration and select New
Treatment Tables.
Right-click
Treatment
Tables and select New Treatment Table.
The Treatment Table pane appears.
The Treatment Table ID field is automatically populated with the next number in sequence.
Enter a descriptive name for
the table in the Treatment Table
Name field.
See the Treatment Table pane reference for field details.
Right-click the Treatment Table
and select New Treatment Table Entry.
The Treatment
Table Entry pane appears.
The Treatment Entry ID field is automatically populated with the next
available number in sequence.
Enter
values in the other fields as required.
See the Treatment Entry pane reference for field descriptions.
You can string multiple phrase to create an entry. A phrase can consist of announcement, tones, and originating or dialed digits.
Right-click on the entry and
select New Treatment Phrase.
The Treatment
Phrase pane appears.
The Partial Phrase Entry field
is automatically populated with the next available number.
Select either Announcement, Tone, Originating Digits, or Dialed Digits from the Treatment Phrase Type field.
Select the desired option from
the Partial Phrase ID field.
If the Treatment Phrase Type
is Announcement, this drop-down
list is populated with all of the announcements available.
If the Treatment Phrase Type
is Tone, this drop-down list
is populated with all of the tones available.
If the Treatment Phrase Type
is Originating Digits or
Dialed Digits, this field
does not apply.
If
the Treatment
Phrase Type is Tone, select the desired value from the
drop-down list in the Cycles
to Play Tone field.
This field does not apply for any other Treatment Phrase Types.
See the Treatment Phrase pane reference for field descriptions.